Telecom Blog

PRI Voice Cables

A Technical Coverage of Primary Rate Interface (PRI)

Primary Rate Interface is simply a telecommunications standard used to carry data transmissions and voice between users and their network. It is a digital transmission service used by telephone companies for businesses. It connects the publicly available telephone network with the company’s PBX. This interface is used on the...

Virtual Receptionist

6 Tips For Setting Up Your Virtual Receptionist

IVR Virtual Receptionists, whether they are cloud-based or on-site, are becoming standard operating procedure for many different types of businesses, both large and small. These automated phone attendants can greet callers, answer questions, and direct customers to the correct department or company representative. But not all virtual receptionists are...

VoIP

VoIP – The Sensible Choice for the Small Business Owner

Projecting a sophisticated and professional image is vital for every small business, particularly start-ups. For most businesses, their first direct contact with potential clients and investors is by telephone, and that means that their service needs to be fast and efficient. It also needs to be cost effective, particularly...

Auto Attendant – What to Avoid When Setting Up Your Office’s PBX

For better or worse, the days of the office receptionist are gone. Very few offices today have dedicated staff whose sole job is to answer telephones, field questions from clients and customers, and redirect the callers to their desired destination. Technology has replaced the traditional receptionist, and today most...

Does Your Business Need to Switch to Primary Rate Interface?

For mid-size offices and businesses with a large employee base, maintaining a smoothly operating phone bank is vitally important. Communications with clients and customers are the life-blood of any business, and an office’s phone network must be able to handle a large number of outgoing and incoming calls at...